Support

We’re here to offer you a lifetime of support

When you purchase an APQS machine you become part of the APQS family. Our customer support and trained service technicians are never more than a phone call away. For online store support, see below.

Call 800.426.7233*

At the factory, we have certified technicians, technical support and educators ready to assist quilters. In addition, APQS owners can use our retailer network and online educational tools, including our online forum for added support. Plus, APQS is very active on social media platforms and is quick to answer quilting questions and provide tips and tricks.

*Please add 800.426.7233 to your contacts so that you know it is the APQS team if we have to call you back.

Contact service team

APQS Online Store

Support for the APQS Online Store is available Monday – Friday, 8 A.M. to 4 P.M. Central Time. You can reach us at 800.426.7233.

Marty Reese Lion quilt — Quilted by Marty R. on an APQS Millie longarm machine.

Common service questions

Read the answers to some of the most common service questions here.

Learn more

Service videos

Watch our service videos for step-by-step instructions for common service questions.

Start watching

Forum

Tap into the collective wisdom of thousands of quilters on the APQS forum.

Get started

Anna Mae, APQS owner

“I just want to compliment your employee Amy. I have never received such awesome customer service in my life. I’m new to longarm quilting and had purchased a used machine almost a year ago. Due to health issues, I was not able to use the machine. I had issues and she walked me through them with such patience and understanding. She figured out my problems and helped me order the parts I needed. She also encouraged me to call if I ever have questions. She took the time to answer all my questions and she totally cared about my issues. If all people treated each other like she treated me, the world would be a better place. Thank you!!!!”

Toni Morgan, APQS owner

“I just wanted to recognize Angie. This young woman is exactly what good customer service is. In the day and age where customer service is waning and before too long will be something of past, it is refreshing to deal with an individual that goes above and beyond the scope of customer satisfaction. Your customer service is truly one of the reasons that I chose an APQS.”