Common service questions
Our service technicians field hundreds of questions every day. Read the answers to some of the most common ones here.
How can I properly adjust my tension?Why is my thread breaking?
When and how should I time the machine?
What threads should I use?
My needle up/down won't stop. What should I do?
How do I get the best movement from my machine?
My stitch regulator cuts out, creating long stitches. What should I do?
Why won't my lower thread cutter cut?
What should I do to keep the machine running smoothly?
When should I call for technical support or send my machine in for service?
