A Lifetime Warranty for Your Longarm Quilting Machine.All new APQS quilting machines are now backed by lifetime warranty on parts and labor.
Lifetime warranty detailsAPQS longarm quilting machines are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a machine ever fails due to a manufacturing defect, even after extended use, we will repair the machine, without charge, or replace it, at our discretion. This includes the synchronous belt drive technology.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of materials over extended time and use.
To begin the claim process, please contact APQS Service & Support (call 800-426-7233, write or email). Warranted parts shall be returned to APQS, 23398 Hwy 30 East, Carroll, IA 51401 USA with transportation charges prepaid by the customer (prepaid insurance is also strongly suggested). Parts deemed defective in material or workmanship under this warranty will be repaired or replaced by APQS without charge for parts or labor for the actual repair of such defective parts, except for import duties and/or sales or use taxes, if any, on replacements.
Products not specifically manufactured by APQS (e.g. Quilt Path, Hydraulic Lift, etc.) will be subject to the individual manufacturer's warranties.
What exactly is covered?This warranty’s provisions do not apply to any APQS products or service parts which have been subject to misuse, negligence or accident, or which have been repaired or altered in any way outside of APQS factory service so as (in the sole judgment of APQS) to adversely affect the product's performance, stability or reliability.
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your APQS quilting machine, it will eventually begin to show age and wear. The APQS warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.
This warranty does not apply to maintenance services provided for APQS products due to normal wear and use, including but not limited to: cleaning, oiling, timing and other mechanical adjustments and maintenance inspections. Replacement of normal service items such as lights, needles, hook assemblies, bobbin cases or other wear items made in connection with such normal services or required as routine maintenance are not covered under this warranty.
If your machine requires warranty work, we will do our best to remedy the issue as quickly as possible because we know how important your quilting is to you. However, this warranty does not cover any lost time or income that may occur while your machine is being repaired or replaced.
Normal deterioration of appearance items (such as paint) due to wear and exposure, or to accessories or service parts sold separately which have been improperly installed, is also excluded from warranty coverage.
So - what does "lifetime” mean?Our products are covered under warranty, to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your APQS machine may not survive to be 75 (but we have many APQS owners whose well-loved and cared for machines are still going strong!)
Contact our Customer Service team with any additional questions regarding our superior warranty!